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Kathryn Patterson
Healthcare Technology & Operations Strategist
Email:
Professional Summary:
With over a decade of experience driving innovation across payer, provider, and post-acute settings, I specialize in transforming care delivery through technology, data, and collaboration. My work centers on improving system efficiency, enhancing workflow engagement, and empowering teams to thrive in complex, rapidly evolving healthcare environments.
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Blending deep expertise in change management, analytics, and cross-functional leadership, I bridge the gap between clinical operations and technology by translating real-world challenges into scalable, sustainable solutions. My mission is to create measurable impact that advances organizational performance while keeping the patient at the heart of every decision.
My Professional Journey
I began my career at Allegheny Health Network / Highmark Health, where I built and managed post-acute provider networks designed to improve care transitions and reduce readmissions. My success in implementing data-driven performance metrics led to expanded program management responsibilities, where I spearheaded strategic initiatives that increased network alignment from 58% to 89%, generating substantial recurring revenue each quarter. That initiative remains in place today, maintaining 85–90% alignment and continuing to be monitored through detailed weekly reporting that were developed within in my tenure.
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My career advanced at a healthcare tech company, where I progressed from Implementation Consultant to Solutions Architect, guiding enterprise healthcare organizations through complex product implementations. I became recognized for my ability to translate clinical workflows into scalable technical solutions; a skill that strengthened key strategic partnerships and directly contributed to securing a partnership with a company that led to landing the largest enterprise deal in company history. This allowed me to take on both a foundational and leadership role leading the program's provider engagement effort.
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As Senior Engagement Manager, I built the company's first PAC Advance Provider Engagement Team from the ground up. I developed and executed data-driven strategies to optimize provider network performance, enhance adoption, and elevate program outcomes. Within the first month of launch, the program achieved technology adoption across nearly 40% of total program volume to an online portal for the largest enterprise deal in company history while onboarding 4 new team members, setting a new standard for provider engagement and execution at scale.
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Today, I serve as a Senior Customer Success Manager at a leading healthcare technology company that focuses its efforts on transition of care, where I partner with health systems to enhance care coordination and optimize referral management. I’m focused on combining operational excellence, change management, and relationship-driven strategy to help organizations achieve measurable impact, advancing both performance goals and the patient experience.
Career Journey
The professional experience listed below represents my most recent roles. A full resume is available upon request.
September 2025 - Current
March 2021 - September 2025
September 2017- June 2022
Senior Customer Success Manager - Healthcare Solutions
Within my current role I partner with large health systems to enhance care coordination and post-acute referral management through data-driven technology and analytics. My role blends strategy, client success, and workflow optimization; helping hospitals translate their operational goals into measurable results. I collaborate closely with clinical, product, and engineering teams to streamline transitions of care, improve referral responsiveness, and demonstrate ROI through customized analytics and quarterly business reviews. Above all, I focus on aligning technology with patient-centered care, ensuring organizations can scale their impact without losing sight of the human side of healthcare.
Senior Manager of Provider Engagement | Solutions Architect | Senior Implementation Consultant -WellSky​
During my time at WellSky, I led multiple transformative initiatives that strengthened provider engagement and operational performance across national networks. As Senior Manager, I built the company’s first Provider Engagement team from the ground up, developing frameworks and analytics to optimize post-acute partnerships. Before that, as a Solutions Architect, I helped guide large healthcare organizations through complex technical implementations — translating clinical workflows into scalable, data-informed solutions. Earlier, as a Senior Implementation Consultant, I managed enterprise projects from start to finish, ensuring measurable success in adoption, integration, and efficiency. My tenure at WellSky showcased my ability to connect strategy, data, and execution — creating systems that improved outcomes at scale.
Program Manager | Manager of Transitional Care | Patient Transition Coordinator- Highmark Health & Allegheny Health Network
My career at AHN and Highmark Health gave me a foundation in care management and the operational realities of patient transitions. As Program Manager for the Care Management and Transitional Care Department, I redesigned workflows that improved in-network alignment and drove measurable financial and clinical gains. Before that, I served as a Patient Transition Manager, leading a multidisciplinary team to strengthen provider collaboration and reduce readmission risk. These years taught me the value of connecting data to action — and the importance of designing systems that make care transitions smoother for both patients and providers.
