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Referral Package Standardization Process
Standardized the referral process within the EMR for Home Health, DME, and Home Infusion services. Developed a structured checklist and training sessions for discharge planners, physicians, and nurses to ensure accurate documentation, streamline transitions, and reduce delays in patient care.
Referral Package Standardization Process
Role: Manager Of Transition Care
To improve the efficiency and accuracy of patient referrals, I led the development of a standardized referral package within the EMR, focusing on Home Health, Durable Medical Equipment (DME), and Home Infusion services. This initiative aimed to reduce delays, improve collaboration, and ensure smoother transitions for patients requiring post-acute care services.
Key Steps Taken:
Collaborated with key stakeholders & SMEs to define referral criteria, ensuring all necessary documentation was captured from the start.
Developed structured EMR templates tailored to specific referral types, improving accuracy and compliance with insurance requirements.
Created a comprehensive checklist for discharge planners to standardize the referral process and reduce inconsistencies.
Conducted cross-functional training sessions for physicians, nurses, and case managers to enhance understanding of the referral process and proper documentation techniques.
Impact:
Reduced hospital length of stay by transitioning from a reactive to a proactive referral process.
Improved documentation accuracy to enhance insurance approvals and minimize reimbursement issues.
Increased efficiency in patient transitions, ensuring timely access to necessary post-acute care services.
This initiative streamlined workflows and continues to support discharge teams in optimizing patient care transitions effectively.
